ENGLISH HOUSE PRIVACY POLICY

English House is a mobile application, website, and service owned and operated by English House, 2nd floor, HILITE Business Park, Thondayad, Bypass, Poovangal, Kozhikode, Kerala 673 014.

We value your trust and are committed to providing a safe, secure, and effective learning environment for all our users, including children, parents, and adult students.

This Privacy Policy governs the use of the ‘English House’ application, www.myenglishhouse.com website, and all associated application products, websites, and services managed by English House (collectively, the "Services").

Please read this Privacy Policy carefully before using any of English House's Services, along with the Terms & Conditions provided on the application and website. Your use of the Services signifies your acceptance of this policy and your legal agreement to be bound by the same. If you do not agree with the terms of this policy, please do not use the website, application, or any of our products and services.

This policy describes what information we collect from our users (adults or children), how we use that information, and how we protect it.

What Information Do We Collect?

We collect Personal Information and Usage Information when you (the adult user, parent, or child) download and use the Services.

1. Information You Provide to Us

When you sign up for an account on the English House App, or purchase a course externally, we collect:

All Users (Directly or via Parent/Guardian): Name, email address, and phone number.
Child Users (Using "English for Kids"): Age, grade/class of study, and a preferred nickname.
Adult Users (e.g., "Interview Success BootCamp"): (Optional) Current job title, professional goals, and other data relevant to career-focused courses.
All Users: Any additional information you provide when contacting our support team, sending an email, completing a survey, or otherwise communicating with us.

Information We Collect Automatically: When you verify your phone number or access the Services, we automatically obtain the IP address and approximate location.

2. Information Collected During App Usage

We collect non-personal data about your activity on the App, including the time spent on the App, features you commonly use, and your overall progress and performance within a course. This information is stored in our database and is used for analytics purposes.

Purpose: To analyze user traffic and demographics to provide customized features and track learning progress.
Device Information: We may collect analytics data from the device you use (such as mobile carrier, device type/model, operating system, and preferred language) to customize the function and appearance of the App.

How Do We Use the Collected Information?

We use the information we collect for the following purposes:

To maintain, improve, and develop our app’s curriculum, features, and overall user experience.
To provide a personalized learning experience while using the App, including tracking progress for teachers/parents.
To analyze usage trends to add, modify, and update features for future releases.
To communicate with you via email regarding your account, inquiries, new App updates, and security notices.

Data Security and Data Sharing

We deeply care about the security of your personal data and employ physical, managerial, and technical tools to safeguard the information we collect. However, no security system is impenetrable.

How We Share Data with Others

We do not share your Personal Information with third parties except in the following limited circumstances:

Vendors and Service Providers: We use third-party service providers (such as mobile service providers, hosting, and email delivery providers) to operate the Services. These providers are obligated to ensure the confidentiality and security of your personal data at all times.
Aggregate or De-identified Information: We may share information that is aggregated or de-identified (data that cannot be used to identify a specific person) with partners for research and analytics purposes.
Merger or Sale: In the event that English House is merged with or sold to a third party, all user personal data will be transferred to the third party only after they agree to abide by the terms of this Privacy Policy (or an amended one that ensures similar protection).
Legal Requirements: In unprecedented situations like fraud, security/privacy issues, or any form of violation of the law, we may be required to share personal information with concerned governmental organizations for investigation, to the extent required by law.

School/Teacher Use (Information for Child Users)

When a child uses the App under a school's oversight or directly with English House, the following specific rules apply:

Data Collected: Teachers are asked to provide personal details such as the student’s name and the name/contact number of the student's guardian. We also collect usage information (time spent, progress) and associate it with the teacher and school.
Data Sharing for School: The English House team can provide progress and usage information to the designated teacher or school administrator to better personalize the learning experience and assure the quality of our services.
Third-Party Marketing: We do not use a child's personal information with third parties for their own purposes or marketing purposes. The English House App will remain devoid of targeted third-party advertisements to ensure a seamless learning experience for children.

Cancellation and Refund Policy

As we provide **3 days of free classes** before you are asked to make an external purchase, **no cancellation is allowed after making payment** for a course. However, if you experience any technical glitches or difficulties with payment, please feel free to contact our support team.

Marketing and Communications

Email Communications

English House will occasionally send you emails regarding our products and services. You may choose to unsubscribe from these marketing emails by clicking on the UNSUBSCRIBE button provided in any such email. However, you cannot unsubscribe from essential emails regarding account verification, changes/updates to the App, or technical/security notices.

Interest-Based Advertisements

We may engage in interest-based advertisements about our App and use third-party advertising companies, other websites, and social media platforms to display our advertisements. These ads are typically based on your general browsing history on search engines and are not based on the Personal Information we collect from you during sign-up or App usage.

Your Rights: Accessing, Updating, or Deleting Personal Information

You can request to update or delete your personal information by contacting us at support@myenglishhouse.com.

We will promptly update your information upon request.
We will delete your personal information upon request, though it is not possible to delete information retained on technical logs associated with a unique ID.
Unless we receive a deletion request, all personal information provided by you and collected during App usage will be retained for record-keeping to prevent fraud and malpractices. This retained information will comply with this Privacy Policy at all times.

Changes and Updates to This Privacy Policy

English House reserves the right to change and update this Privacy Policy from time to time by posting a revised version on our website. Such updates will also be notified to you via email. Your continued use of the English House App confirms your acceptance of any changes and updates made in the Privacy Policy.

Contacting English House

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

Email: support@myenglishhouse.com

Mail:
English House
2nd floor, HILITE Business Park,
Thondayad Bypass,
Poovangal,
Kozhikode, Kerala 673 014.